Introduction
Welcome to White Wine VPN. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our VPN application.
🔒 Your privacy is our top priority. We do not log or monitor your browsing activity inside the VPN tunnel.
Information We Collect
We collect minimal information necessary to provide our VPN services:
- Device type and OS version: For compatibility and troubleshooting
- Connection timestamps: When you connect or disconnect (not browsing activity) for service optimization and quota management
- Support messages: When you contact us through in-app support chat
Device and Other Identifiers
To operate accounts, subscriptions, support chat, and fraud prevention, the app may collect and transmit the following device or other identifiers:
- App device identifier: An app-generated identifier stored on your device and used as your account reference (for example, subscription binding, support chat, and service access)
- Customer ID: A numeric identifier derived from your app device identifier for support and subscription lookup
- Hashed device fingerprint signals: One-way hashed values derived from device characteristics (such as Android ID, hardware, and DRM-related signals) used only for identity recovery after reinstall and abuse prevention. Raw device identifiers are not stored or transmitted in readable form
- Advertising ID: Google Advertising ID may be used by Google AdMob when ads are shown. You can limit ad personalization in your Android device settings
These identifiers are transmitted over encrypted connections to our backend services (including Google Firebase) and are used for app functionality, security, advertising, and analytics as described in this policy.
Information We DO NOT Collect
We strictly do not collect, store, or monitor:
- Your browsing history or online activities inside the VPN tunnel
- DNS queries or traffic content of your communications
- Connection logs that could identify your online behavior
How We Use Your Information
The limited information we collect is used solely for:
- Providing and maintaining VPN services and subscription access
- Device identity recovery after reinstall
- Fraud prevention, security, and abuse enforcement
- In-app support chat and customer support
- Showing advertisements (free tier)
- App analytics, crash reporting, and performance improvements
- Sending important service notifications (with your consent)
Third-Party Services
Our app may use the following third-party services:
- Google AdMob: For displaying advertisements. AdMob may collect device identifiers (including Advertising ID) for ad delivery and personalization. You can opt out of personalized ads in your device settings.
- Google Firebase: For authentication, cloud database, push notifications, crash reporting (Crashlytics), and app integrity (App Check). Firebase may process device identifiers and usage data to operate these services.
Each third-party service has its own privacy policy governing the use of your information.
Data Security
We implement industry-standard security measures to protect your data:
- Encryption for VPN connections and data in transit
- Secure storage for sensitive app data on your device
- End-to-end encryption for support chat messages where enabled
- Regular updates to address security vulnerabilities
Your Rights
You have the right to:
- Access information we hold about your account or device identifier
- Request deletion or correction of your data by contacting support
- Opt out of personalized advertising through Android settings
- Withdraw consent where applicable
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via email. Your continued use of the app after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: