Delete Account & Data

About your account

White Wine VPN does not use a username or password. When you install and open the app, an app device identifier and optional Customer ID are created automatically so we can provide VPN access, subscription binding, and support.

How to request account and data deletion

You can request deletion of your account and associated data using any of these methods:

1. In-app: Open White Wine VPN → Settings → Contact Support or Support Chat, and send a message titled Delete my account and data. Include your Customer ID if shown in Settings.
2. Email: Send a request to support@whitewinevpn.com from the email address linked to your support conversation (if any), or include your Customer ID and device platform (Android).
3. Telegram: Contact @whitewinevpn_bot with the same deletion request.

We will verify the request and process it within 30 days (usually sooner).

Data that will be deleted

• App user profile linked to your device identifier (app_users record)
• Subscription / key binding associated with your device (where applicable)
• Support chat history linked to your device identifier
• Device authentication credentials and fingerprint registration used for your identity
• Quota, usage, and diagnostic records tied to your device identifier

Data that may be retained

• Aggregated or anonymized analytics that cannot identify you
• Records we must keep for legal, fraud-prevention, or payment-dispute purposes (minimal, time-limited where required by law)
• Backup copies deleted on our normal backup rotation schedule (typically within 90 days)

Delete data without deleting the whole account

You may also request deletion of specific data (for example, support chat messages only) without closing your VPN access. Use the same contact methods above and describe what you want removed.

Privacy policy

See our full Privacy Policy for how we collect and use data.